Frequently Asked


How to use the RealScooper?

Any concerns to use of RealScooper please refer to the on-line training course: 

How to change scooping delay in “clumping" status?

Please upgrade your machine through LALAHOME Smartech APP from the latest version firmware. Customized clumping delay support from 1 minute to 30 minutes. Please long-press the middle button for at least 3 seconds to unlock the child lock. Subsequently, press the left button and middle button simultaneously. Now, you can choose your
preferred clumping duration. Use the left button to decrease the clumping duration by 1 minute and the right
button to increase it by 1 minute until you reach your preferred duration. Finally, click the middle button to
save the clumping duration setting and exit the clumping duration customization mode.

How to use the automatic litter refill function correctly?

When using RealScooper for the first time, please fill the litter into the tray to the maximum capacity line and then set the top litter storage amount. Open the top litter storage, fill the litter to your preferred amount, and then close the lid.

Press the middle button on the machine control panel for at least 3 seconds to open the child lock, then double-click the right button to enter the mode of setting the top litter storage amount, click the right button to adjust the amount count (e.g., 4/5, 3/5) to match the actual litter amount in top litter storage, and finally, double-click the right button to save the top litter storage amount count and exit the litter amount setting mode.

Can a kitten use this product?

This product is suitable for cats over 6 months old and weighing more than 2.2lbs. lfthe cat's weight or age does not meet the requirements, do not use this device.

What should I do if my cat is reluctant to use the new device?

If the cat is alert, you can place the device next to the old litter box for a while and pour some old litter with the cat's own smell into the new device. Familiar smells will also help the cat adapt to the new device faster.

ls it dangerous if the cat enters the litter box during the scooping process?

If the cat enters during the scooping process, the monitoring sensor will be triggered immediatelyand the device will stop running. The device will continue to operate 60 seconds after the catleaves the litter box, so there is no need to worry about danger.

What types of cat litter can I use?

This product supports most clumping mineral cat litter on the market and should not be used with non-clumping or poorly clumping litter (crystal, wood-based litter, etc).

How much litter should I refill in the top extra litter storage and the toilet tray?

Open the top lid and fill the litter into top extra litter storage to MAX line. Close the lid and use the control panel button to pour the litter from litter storage into toilet tray. Repeat this step 3 times to make sure sufficient litter has been added into toilet tray, not exceed the MAX line of the toilet tray. In order to facilitate the uninterrupted function of the litter self-refilling feature make sure to open the top lid to add sufficient litter to mantain
levels at the MAX line. (And double dick the right button on the screen to reset-self refill function).
The device will automatically refill litter when the cat litter in toilet tray is insufficient and will send you the warning notification of requesting to refresh litter storage supply after the cat litter toilet for 5 times automatically refilling. Excessive litter will cause unnecessary waste and unexpected stall.

When should I replenish the litter?

The device will automatically analyze the remaining amount of litter in the litter box and refill litter proactively. Please maintain the litter in the top storage at the MAX level! The APP will remind you if litter supply is low.

How often should I clean the trash bin?

lt can be determined based on the specific usage situation (such as the number of cats). lt is recommended to change bags every 7 days for one cat (increase the frequency of bag changes in hot weather).

How often should I clean the cat toilet?

lt can be determined based on the specific usage situation (such as the number of cats or their defecation situation). lt is recommended to clean it once per month if conditions permit.

Why there is poops under the machine after l replace the trash bag?

lf there is poops under the machine after changing the trash bag, please check the screen for an 'error' message and ensure that the trash bin is correctly installed. lnstallation is done when there is no gap between the upper right corner of the trash bin and the machine.
Click the link to see the instruction:

Why there is noise during the scooping?

The plastic plate at the back of the machine is curved instead of straight. When you place the plastic plate against the wall or other objects, the pressure causes it to form a bulge inward. This leads to the rake encountering resistance and rubbing against the curved plastic plate during operation, resulting in louder noise. 
Please place the machine at least one inch away from the wall.

When the machine is not properly and seamlessly put together, it runs noisily, and the rake operates abnormally.
Please check the assembly status of your machine: Whether the toilet tray is in place, the trash bin is in place, the litter drainage footstep is in place, and the lid on the top litter storage area is tight.